jwcoleman87
Well-known member
- Joined
- Oct 4, 2014
- Messages
- 124
- Programming Experience
- Beginner
I have a user at our Dallas warehouse who uses the Teletrack application to do quoting for repairs that go through their service center. He alone is reporting a very frequent APPCRASH which looks to be happening once every 15 minutes to two hours, almost like clockwork. there is only one recorded case of the crashes happening within just a few minutes of each other.
Here is the problem signature:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Teletrack.exe
Application Version: 1.0.0.0
Application Timestamp: 558ac0dc
Fault Module Name: comctl32.dll
Fault Module Version: 5.82.7601.18837
Fault Module Timestamp: 553a885f
Exception Code: c0000005
Exception Offset: 00000000000403d3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5f56
Additional Information 2: 5f562e338bdaf97f9ea1c84237405244
Additional Information 3: 50a9
Additional Information 4: 50a9b82a6f9458492bb2c86e5dd1a7d5
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
It's the same thing every time. How do I begin to troubleshoot this? Considering I am at a remote location and the error is isolated to this user's pc only.
Here is the problem signature:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Teletrack.exe
Application Version: 1.0.0.0
Application Timestamp: 558ac0dc
Fault Module Name: comctl32.dll
Fault Module Version: 5.82.7601.18837
Fault Module Timestamp: 553a885f
Exception Code: c0000005
Exception Offset: 00000000000403d3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5f56
Additional Information 2: 5f562e338bdaf97f9ea1c84237405244
Additional Information 3: 50a9
Additional Information 4: 50a9b82a6f9458492bb2c86e5dd1a7d5
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
It's the same thing every time. How do I begin to troubleshoot this? Considering I am at a remote location and the error is isolated to this user's pc only.
