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Thank you for your reply The instructions to remove folders and registry keys actually came from sony, it is the only way to do a clean reinstall. I am becoming aware that this is not the correct place for this as someone has ripped my head off at another forum of this type. I can only say that...

Hi to all Very sorry about the long post. I have a problem which I have spent 10 solid days trying to fix to no avail. The fact that I don’t really know much about computers wouldn’t help the situation, but I will try and describe what has happened as thoroughly as possible. 10 days ago I...